Technical Program Manager, Logistics

Position Overview

Accellor is a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for its clients. Our work environment encourages curiosity, constant learning, and collaboration. We empower our employees with autonomy, delegation, and accountability. In this role, you will serve as a Technical Program Manager for the Logistics functional domain, working on large-scale programs such as Warehouse Management platform DC and Hub Rollouts, enhancing DC Operations efficiencies, Final Mile and Transportation projects, and Returns. You will drive projects using established project management methodologies and tools in alignment with our company’s and vendors’ Software Development Lifecycle.

Key Responsibilities

• Apply standard lifecycle program management methodologies to drive large, complex programs with vendors and customer deliveries according to aligned flight plans.
• Drive program headlines, identify issues and risks, and work closely with project managers to maintain accurate status reporting and actionable next steps.
• Utilize industry-leading tools (JIRA, Rally) to define work efforts and estimates, develop effective execution plans, and remove impediments to ensure project success.
• Lead and coordinate discussions with business users and product owners to groom requirements for Supply Chain and Logistics systems, including Manhattan Associates’ WMOS and IBM Sterling.
• Manage activities related to out-of-the-box configurations versus customized extensions (MODs) in WMOS; identify and resolve design gaps and integration touchpoints with upstream (Sterling OMS/IMS, RMS) and downstream (ProShip, 3PL systems) systems.
• Oversee development and QA of Microservices interfaces, transactional and analytical reports using platforms like Snowflake and MS Power BI, and manage messaging/error logging with AppDynamics.
• Perform financial management of projects including budgeting, forecasting, cost-benefit analysis, and monitoring team velocity – own project budget and proactively resolve any issues.
• Plan, monitor, and track delivery of quality control measures and provide corrective actions while maintaining effective communication with all stakeholders.
• Establish, motivate, and lead high-performance cross-functional teams, building strong partnerships across developers, architects, QA teams, and product managers.
• Coordinate with potential product vendors to collect data and negotiate resolutions to issues impacting projects.

Required Qualifications

• Bachelor's or master’s degree in Computer Science Applications or equivalent work experience.
• 10+ years of Project/Program management experience.
• 8+ years of relevant experience in Logistics, Supply Chain, or Retail.
• Deep technical understanding of Logistics IT systems, including design and architecture.
• Experience collaborating with technical developers on deliverables and milestones, including project estimating and budgeting.
• Proficiency in Warehouse Management Systems, such as Manhattan, or similar packages.
• Strong experience using project management tools and methodologies (e.g., JIRA, Rally) within a Software Development Life Cycle.
• Proven ability to work with external third-party vendors, holding them accountable to deadlines.
• Exceptional collaboration, facilitation, communication, and analytical skills with a strong execution drive.