Network Support Engineer #986813

Position Overview

We are seeking a skilled Network Desktop Support Engineer to provide hands‑on technical support with a strong focus on network infrastructure, security, and hybrid on‑prem to cloud environments. This role supports end users while managing, troubleshooting, and improving routers, switches, VPNs, firewalls, and connectivity between on‑premises and cloud platforms. Located in Tampa, FL (onsite 5 days a week), this is a Direct Hire position.

Key Responsibilities

• Configure, support, and troubleshoot routers, switches, wireless access points, and network cabling.
• Monitor and maintain LAN, WAN, and WLAN environments.
• Administer and troubleshoot VPN technologies (site‑to‑site and remote access).
• Configure and support firewalls (rules, NAT, security policies, firmware updates).
• Diagnose and resolve network performance, latency, and connectivity issues.
• Maintain network documentation, diagrams, and IP address management.
• Provide Level 2/3 desktop support for Windows and macOS environments and troubleshoot hardware, software, OS, and peripheral issues.
• Support Microsoft 365, email, collaboration tools, and endpoint security solutions.
• Assist with workstation builds, imaging, patching, and lifecycle management; escalate issues when required.
• Support hybrid infrastructure integrating on‑prem systems with cloud platforms (AWS, Azure, or GCP).
• Assist in on‑prem to cloud migration projects including network connectivity, VPNs, and security considerations.
• Support cloud networking components such as VPC/VNETs, subnets, routing tables, and security groups.
• Monitor and troubleshoot cloud connectivity and performance.
• Enforce network and endpoint security best practices, assist with vulnerability remediation and patch management.
• Support MFA, secure remote access, and identity‑based access controls, and participate in incident response.
• Participate in network upgrades, refreshes, expansion projects, and perform routine maintenance, backups, and change management activities.
• Create and maintain technical documentation and SOPs, and provide after‑hours or on‑call support as required.

Required Qualifications

• 3+ years of experience in IT support with strong networking responsibilities.
• Solid hands‑on experience with routers, switches, firewalls, and VPNs.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, and NAT.
• Experience supporting Windows and/or macOS desktop environments.
• Familiarity with hybrid on‑prem and cloud networking.
• Ability to troubleshoot complex issues across multiple technology layers.

Preferred Qualifications

• Experience with Cisco, Fortinet, Palo Alto, Meraki, Aruba, or similar network devices.
• Exposure to AWS, Azure, or GCP networking.
• Knowledge of SD‑WAN technologies.
• Experience with Active Directory, Azure AD, Intune, or similar identity platforms.
• Networking or cloud certifications (e.g., CCNA, Network+, Azure/AWS Associate).