Sales Lead White House Black Market

Position Overview

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. This position may be found in multiple brands; some duties may vary from brand to brand.
Salary: $16.50 to $20.65

Key Responsibilities

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment, exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or assists in locating merchandise based on customer needs.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to the Store Manager for performance appraisals and evaluations.
• Performs other duties as assigned.

Required Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers effectively while standing, maneuvering on the sales floor and stockroom, operating the register, and handling merchandise (including lifting up to 50 pounds, handling/folding merchandise, climbing, reaching, and pushing/pulling).
• Regular attendance to ensure adequate coverage to meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Minimum 2 years prior retail or sales management experience.