Front Desk Medical Receptionist

Position Overview

Join the Erie team! Motivated by the belief that healthcare is a human right, Erie Family Health Centers has provided high-quality, affordable care since 1957 to support healthier people, families, and communities. As a nationally recognized top workplace with 13 sites in Chicago and its suburbs, we deliver holistic care for every stage of life. As our Front Desk Medical Receptionist, you will be the first in-person point of contact, responsible for obtaining, confirming, and updating patient information, including demographics, insurance details, assigned physicians, and preferred pharmacy in our electronic records system. You will conduct yourself in a professional, accommodating, and empathetic manner with patients, visitors, and staff at all times.

Key Responsibilities

• Registering patients, inputting charges, scheduling, and verifying appointments
• Collecting payments at the time of service, applying fee scales appropriately, safeguarding cash, and verifying insurance
• Collaborating with Patient Support Services, fellow Front Desk Medical Receptionists, and clinical teams to ensure efficient, friendly, and cost-effective service

Required Qualifications

• A high school diploma or equivalent is required
• Prior customer service experience is required
• Excellent customer service and interpersonal skills

Preferred Qualifications

• Prior experience in a physician’s office is beneficial
• Experience with computers, Microsoft Products, and electronic medical records systems is beneficial
• EPIC experience is a plus
• Bilingual skills are a plus

Benefits & Perks

• Competitive salary and annual merit increases
• Full Benefits Package: Medical, Dental, Vision, Life and Disability Insurance, plus Flexible Spending (FSA) for Health Care or Childcare
• Retirement Programs: 401(k) with Erie matching $0.50 for every $1.00 up to the first 5% of your biweekly salary
• Annual Paid Time Off: Starting at 15 days of PTO and 8 paid holidays
• Room for growth and career advancement

Additionally, Compensation is based on each candidate’s experience, skills, and education within the established range. Candidates meeting the minimum requirements will start at the entry level of the range, with additional skills and experience reflected in the final offer.

Erie Advantage Pledge

• Our mission, vision, and values unite us
• Every voice matters
• We are committed to doing things well
• Our inclusive culture promotes balance and belonging
• We help our employees find their career sweet spot at Erie