GUEST SERVICES AGENT

Position Overview

We are hiring immediately for a full time GUEST SERVICES AGENT position located at Blackrock Financial – 756 West Peachtree Street Northwest, Atlanta, GA 30308. In this role, you will greet guests, manage check‐ins and check‐outs, handle payment transactions, and resolve guest issues while promoting hotel services and amenities. Flexibility is required as some evenings and events are part of the schedule.

Compensation: $17.00 per hour to $18.00 per hour. Internal Employee Referral Bonus is available.

Applications are accepted on an ongoing basis. Eurest, a leader in the foodservice industry and part of Compass Group, values diversity and inclusion in its workforce.

Key Responsibilities

• Complete the registration/check‐in process by inputting and retrieving guest information.
• Ensure rooms and services are accurately accounted for on guest statements.
• Assist guests with check‐out payments, handling vouchers, credit cards, traveler’s checks, and other payment forms.
• Balance receipts and drop them according to accounting specifications.
• Provide guests with facility information, services, and amenities.
• Receive and address special guest requests or forward them to appropriate team members.
• Promptly respond to telephone and email inquiries and manage messages.
• Field and resolve guest complaints or escalate as needed.
• Assist guests in emergency situations.
• Maintain adequate supplies and ensure front desk equipment is functional.
• Perform any special assignments as directed by management.

Required Qualifications

• Prior customer service experience is preferred.

Benefits & Perks

• Compensation: $17.00 - $18.00 per hour.
• Internal Employee Referral Bonus.
• Full-time benefits include Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).
• Additional benefits for associates include a Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and Voluntary Benefits (such as Critical Illness, Accident, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program).
• Potential eligibility for paid and/or unpaid time off as per applicable laws.