Client Success Advocate - Account Manager - Free Healthcare Benefit for Entire Family!

Position Overview

At Redirect Health, our mission is to make healthcare accessible and affordable for everyone. As a Client Success Advocate, you will be a key member of our healthcare team, responsible for ensuring that every client and member receives personalized, empathetic support from enrollment through renewal. You’ll collaborate with teams and business leaders to deliver outstanding service and help others access life-changing healthcare.

Key Responsibilities

• Client Relationship Management – Serve as the main point of contact for clients after enrollment and throughout their membership lifecycle, including renewals.
• Renewal Success – Increase individual and business client retention through proactive communication and solution-oriented support.
• Client Education – Help clients navigate and maximize their healthcare benefits, partnering with human resource teams, brokers, and consultants.
• Communication – Interact with clients via email, phone, Zoom, and in-person to provide responsive, empathetic support.
• Collaboration – Work closely with Healthcare Consultants, AR Specialists, and Brokers to create a “WOW” experience.
• Data-Driven Insights – Monitor metrics and trends to identify areas of improvement that prevent surprise terminations or non-renewals.
• Problem Solving – Support members and clients with challenges in benefit usage, resolving issues efficiently and professionally.

Required Qualifications

• 1+ year of account management or client success experience, required.
• Strong communication skills, both verbal and written, required.
• Friendly, self-motivated team player who thrives on supporting others, required.
• High School Diploma or GED, required.

Preferred Qualifications

• Health Insurance License for Arizona is preferred (must obtain within the first 60 days of employment; additional state licensure may be required).
• 1–3 years of experience in customer service roles, preferred.

Benefits & Perks

• Salary Starting at $50,000 Annually
• Bonus Opportunities: Additional income potential based on performance
• FREE Healthcare Benefit for You and Your Family – No payroll deduction
• Dental & Vision Insurance
• Paid Sick & Vacation Time
• 401K Access after 6 Months

Location

2020 N. Central Avenue, Phoenix, AZ, 85004