Hospital Liaison (LPN/CNA/EMT encouraged to apply!)

Position Overview

At Rotech Healthcare Inc., a national leader in home healthcare services including ventilators, oxygen therapy, sleep apnea treatment and more, we empower patients to manage their health in the comfort of their own homes. As the Hospital Liaison – Respiratory & DME Services, you will serve as the essential connection between hospital staff and our home care teams, ensuring smooth patient discharges, timely equipment delivery, and effective patient and caregiver education on equipment safety and maintenance.

Key Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and durable medical equipment (DME) at the point of discharge.
• Educate patients and caregivers on proper equipment use and maintenance.
• Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues as they arise.
• Participate in quality improvement initiatives to meet company and JCAHO standards.
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning.
• Provide in-service training and continuing education programs as needed.
• Represent the company at trade shows and professional events.
• Travel to patient homes for equipment setup and follow-up using a company vehicle.

Required Qualifications

• Experience in a healthcare setting such as case management, discharge planning, respiratory therapy, or DME coordination.
• Strong understanding of patient care workflows and hospital operations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities while maintaining detailed records.
• Comfort with technology and proficiency in basic office software (Microsoft Outlook, Word, Excel).
• Valid driver’s license with a clean driving record (required for travel).
• Employment Requirements: Successful completion of a company-wide background check and, if applicable, a drug screening.
• High school diploma or GED equivalent.

Preferred Qualifications

• Experience working with medical equipment or within a healthcare setting.
• Familiarity with medical billing practices and insurance reimbursement.
• Background in medical administration and record management.
• At least three years of related work experience.
• Knowledge of medical terminology.

Benefits & Perks

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission, bonus, and incentive opportunities.
• Fixed and variable car reimbursement, along with mileage and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA plans.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health, Mercer SmartConnect Medicare, Livongo Diabetes and High Blood Pressure, Healthcare Bluebook, RX Savings Solutions, Hepatitis B (HEPB), and TB vaccination programs.