Customer Service Support Entry Level

Position Overview

On-Board Services is hiring a Customer Service Support in Fort Myers Beach, FL! For immediate consideration, please send your resume to resumes@onboardusa.com with the subject line "Position Title and State you are Located". On-Board Services, Incorporated is an on-site contract service provider offering full-time positions with excellent benefits including 401K. This is a Contract position. Apply Today at: www.onboardusa.com

Key Responsibilities

• Enters information from permit applications into the permitting system to determine review types, schedule, status, fees, permit number, and issue date.
• Files plans for residential and commercial projects and enters appropriate data.
• Receives permit applications from customers, reviews, enters relevant data, and forwards to plans reviewers.
• Verifies permits issued by comparing them with the permit applications.
• Verifies contractors' business licenses and insurance coverage.
• Answers all technical questions regarding requirements for submitting applications for all types of permits.
• Assists builders, contractors, and property owners in making permit applications and advises on requirements.
• Answers questions regarding the progress of permits and advises applicants on additional data and submittals needed.
• Ensures that permit applicants have obtained all necessary pre-approvals (e.g., Land Use Compliance, Solid Waste, City Utilities, Environmental, and Concurrency).
• Reviews permit application forms for completeness and ensures that all required submittals are attached.
• Coordinates or oversees completion of applications for roofing, mobile home set-ups, pool permits, and environmental permits.
• Determines and calculates various permit fees and collects plan review fees.
• Processes all applications, plans, and re-submittals received by mail.
• Performs related work as required.
• May assist lower-level positions in processing permit applications related to plumbing, mechanical, electrical, and gas construction by logging plans and permit information.

Required Qualifications

• High School Diploma and two years of customer service experience.
• Ability to deal with the public in a prompt, professional, and courteous manner.
• Ability to perform basic mathematical calculations such as determining square footage and linear feet.
• Ability to learn associated computer systems applicable to permitting (e.g., GIS, EnerGov).

Benefits & Perks

• Compensation: $22 - $23 (based on experience)
• 401K
• Dental Insurance
• Life Insurance
• Medical Insurance
• Vision Insurance