Sales and Events Coordinator

Position Overview

Four Seasons Hotel Silicon Valley is seeking a dynamic Sales and Events Coordinator to support the Catering & Conference Management team. In this role, you will help prepare written correspondence, manage event communications, and maintain organizational systems to ensure exceptional service. Join a team known for its genuine luxury, where every interaction is a chance to create memorable experiences.

Key Responsibilities

• Receive and respond to incoming telephone calls per Four Seasons Standards and assist with overflow calls for Sales & Marketing.
• Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedules, printed menus, room signage, and emails using MS Word, Golden, Golden Reports, and Outlook.
• Maintain Golden accounts by creating and updating bookings, manipulating events in the function diary, and preparing Banquet Event Orders.
• Facilitate all aspects of the internal Four Seasons Hotel Meeting Program under the guidance of the Catering Sales Managers.
• Distribute Catering correspondence to hotel operating departments as required (e.g., Amenity Cards, Resumes, and Banquet Event Orders).
• Maintain electronic and paper file systems including Account Files, Catering & Sales Database, and master binders for Banquet Event Orders and Resumes.
• Operate office equipment such as laser printers, multi-function copiers, fax machines, laminators, and mail machines.
• Adhere to Four Seasons standards for sales and marketing while collaborating professionally with colleagues and the Planning Committee.
• Respond to any resort emergency or safety situation as outlined in the crisis management plan.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Assist periodically with front office operations including greeting and directing guests, manning hospitality desks, and supporting Banquets with quick sets or teardowns.
• Perform additional tasks or projects as assigned by hotel management.
• Maintain an inventory of department supplies and printed materials (e.g., Catering Corporate and wedding packets, special menu cards, and velum).
• In the absence of Catering or Conference Services Management, assist clients and find solutions to their requests in a friendly, caring manner.
• Participate in scheduled departmental and administrative meetings as requested.

Required Qualifications

• 2+ years secretarial experience in the catering/conference management industry.
• Excellent reading, writing, and verbal proficiency in English.
• Proficient in MS Word, Excel, Internet, Outlook, and related applications.
• Ability to efficiently handle a high volume of telephone calls and multitask in a fast-paced environment.
• Food and Beverage knowledge is a plus.
• Excellent organizational skills, strong attention to detail, and the ability to think strategically.
• Must provide work authorization proof to work in the United States of America.

Benefits & Perks

• Wage:$29.64 /hour
• Be part of a cohesive team with global career opportunities.
• Fully paid medical, dental, and vision insurancefor you and one eligible family member.
• Holiday, vacation, and sick pay.
• 401k participation with a company matching program.
• Complimentary stays at Four Seasons worldwide (subject to availability).
• Free employee meals prepared by the culinary team.
• Complimentary dry cleaning of employee uniforms.
• Free employee parking.