Website Support Technician

Position Overview

The Test and Training Enabling Architecture (TENA) program at Leidos is looking to add a Website Support Technician to our team. Our mission is to develop tools for the United States Department of Defense test and training communities, to increase the speed of the development cycle, to get capabilities to the warfighter more rapidly. The Website Support Technician will work within a team of engineers, developers and system administrators adding new capabilities to our enclaves, as well as ensuring the existing systems are secure and performing as intended. This position is located in Alexandria, VA and does require the ability to work on site weekly but you will also have the opportunity to work remote 2-3 days a week as well.

Key Responsibilities

• Provide support for website services, including troubleshooting and triage, handling service requests
• Create, update, and maintain user documentation
• Research, investigate, evaluate, and document new services and existing service upgrades

Required Qualifications

• US Citizen and the ability to obtain a Secret Clearance is required
• 2+ years of experience and a Bachelor’s degree (additional experience may be considered in lieu of a degree)
• 2+ years providing customer support via email and web-based systems
• Experience with using Jira and Confluence
• Experience with SSH

Preferred Qualifications

• 2+ years programming experience with Python and Java
• 2+ years using a *nix-based operating system
• Experience with administering Artifactory, Bitbucket, Confluence, and Jira

Benefits & Perks

• Pay Range: $57,850.00 - $104,575.00
• The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors such as responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data, and applicable agreements may also apply.