Field Services Team Lead — Service Desk & Leadership

Stefanini Group9 months ago
Fort Worth, TX, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

A global IT services firm is seeking a qualified management professional to ensure effective operations of the Service Desk. The candidate will coach and mentor a team, conduct performance evaluations, and identify opportunities for efficiency improvements. Applicants must have 5+ years of management experience and strong organizational skills.

Key Responsibilities

  • Responsibilities: Coach and mentor a team
  • Responsibilities: Conduct performance evaluations
  • Responsibilities: Identify opportunities for efficiency improvements

Required Qualifications

  • Experience Required: 5+ years of management experience
  • Qualifications: Strong organizational skills

Benefits & Perks

  • Benefits: Competitive benefits package including medical, dental, vision insurance, and professional development opportunities

Required Skills

Leadership
Service Desk Operations
Team Coaching
Mentoring
Performance Evaluation
Process Improvement
Management