Field Services Team Lead — Service Desk & Leadership
Stefanini Group9 months ago
Fort Worth, TX, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
A global IT services firm is seeking a qualified management professional to ensure effective operations of the Service Desk. The candidate will coach and mentor a team, conduct performance evaluations, and identify opportunities for efficiency improvements. Applicants must have 5+ years of management experience and strong organizational skills.
Key Responsibilities
- Responsibilities: Coach and mentor a team
- Responsibilities: Conduct performance evaluations
- Responsibilities: Identify opportunities for efficiency improvements
Required Qualifications
- Experience Required: 5+ years of management experience
- Qualifications: Strong organizational skills
Benefits & Perks
- Benefits: Competitive benefits package including medical, dental, vision insurance, and professional development opportunities
Required Skills
Leadership
Service Desk Operations
Team Coaching
Mentoring
Performance Evaluation
Process Improvement
Management