Client Success Manager, Strategic Accounts (SaaS)- Atlanta, GA

About TP

At Neighborly Software, we are on a mission to improve the lives of the communities we serve by delivering cutting-edge SaaS solutions. The role is an integral part of our client success strategy, ensuring that disaster recovery, housing, economic, and community development programs can unlock the full potential of our platform. Your work will drive meaningful change by empowering clients with smarter, more efficient tools to serve their communities.

Your Responsibilities

• Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions.
• Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices.
• Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities.
• Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency.
• Evaluate clients’ current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes.
• Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements.
• Develop performance objectives and milestones, ensuring long-term success for each account.
• Identify challenges and opportunities, offering innovative solutions to drive client success.

Qualifications

• Education: Bachelor’s degree
• Experience: 8+ years of experience in client success, implementation, or a consultative role within a SaaS company.
• Skills: Excellent communication & presentation skills to effectively engage stakeholders at all levels.
• Commitment: Deep commitment to our mission of improving communities through technology.
• Expertise: Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs.
• Quality: Strong commitment to quality, compliance, and accountability.
• HTML: Experience writing basic HTML.

Benefits of Working with TP

• Comprehensive Benefits: Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
• 401K Contributions: Generous employer match
• Generous Time Off: 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year

Equal Opportunity

Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.