Customer Engagement Analyst
Job Description
Position Overview
SymphonyAI Retail is now hiring a Customer Engagement Analyst to join our team! This is a fantastic opportunity to join a team working with innovative solutions for top-tier retailer customers. 1010data, a part of SymphonyAI Retail Group, was founded in 2000 with the objective of transforming data into actionable knowledge to empower customers to make insightful decisions that optimize outcomes. The company is currently preparing for growth across the US, Asia, and Europe. The current product range includes: Trillion Row Spreadsheet (TRS) – a flexible and customizable ad-hoc platform for users to access underlying tables at the lowest level granularity; and Consumer Insights Platform (CIP) – which enables profitable growth by unleashing the power of unified and granular insights with a single-source platform.
About Us:
SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges – like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.Key Responsibilities
- Execute project and task-based work with minimal supervision, building enhancements and solutions as defined by customers or project sponsors.
- Identify and address complex business problems with analytics, designing applications, data transformations, and reports that leverage the 1010data platform.
- Propose alternative approaches to problem-solving and consult with senior staff to ensure optimal, sustainable deliverables.
- Assist customers in analyzing large datasets to deliver actionable industry insights.
- Resolve complex technical questions escalated from Support, taking initiative to solve root causes of customer inquiries.
- Train and enable customers to effectively utilize 1010data for their analytic needs.
- Inspire confidence through deep platform knowledge and clear, polished communication.
- Act as customer advocate and liaison to internal teams, collaborating with developers to design effective solutions.
- Confidently lead customer calls and manage customer expectations with sophisticated business judgment.
- Teach and mentor new Platform Analysts, sharing expertise and best practices.
Required Qualifications
- Education: Bachelor's Degree in Business, Analytics, Information Systems, Computer Science/Engineering, Data Science or a related field
- Experience Required: 5-7 years of experience in technical platform analysis or similar role
- Qualifications: Strong experience working with and leveraging large data sets (over 1 billion rows) for retailers and CPGs; strong technical problem-solving and solution design capabilities; proficient in API integration and SDK implementations; working knowledge of Python, SQL, and data visualization tools; additional programming languages are a bonus
- Qualifications: Demonstrated experience in client-facing roles; ability to develop productive and professional client relationships; persuasive and clear oral and written communication skills; proven ability to lead technical training sessions and workshops
- Qualifications: Self-motivated with demonstrated drive and initiative in a fast-paced, deadline-oriented environment; detail and quality oriented with strong organizational skills