Float Medical Office Representative

Position Overview

This role is a front office position that supports patient services by welcoming patients, efficiently managing administrative tasks, and ensuring an exceptional experience for every patient. You will be responsible for verifying and updating patient information, managing cash control, and providing backup support across various front office operations. The position requires excellent communication and organizational skills as well as a commitment to confidentiality (HIPAA compliance).

Key Responsibilities

• Welcome patients appropriately and accurately update, verify, and enter patient information including insurance, billing, and demographics.
• Process and scan all forms into the designated systems.
• Communicate patients’ status to appropriate team members and keep patients informed throughout their visit.
• Educate patients regarding test locations, patient portal use, and follow-up non-clinical actions.
• Request co-pays and/or outstanding balances at check-in respectfully but firmly.
• Ensure proper cash control by collecting, processing, and balancing funds per guidelines.
• Document all actions appropriately to meet regulatory requirements.
• Provide backup to all front office positions including check-in, check-out, and medical records.
• Float to various medical practices within the market and adapt to changing schedules based on daily needs.
• Follow Standard Work processes and utilize technology to deliver an exceptional patient experience.
• Manage patient interactions efficiently through diligent coordination and communication.
• Perform other duties as assigned.

Required Qualifications

• Demonstrated ability to communicate effectively in reading, writing, and speaking English.
• Proven ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others.
• Proficiency in sorting and filing materials correctly by alphabetic or numeric systems.
• Strong emphasis on organizational skills, attention to detail, and an ability to multitask.
• Ability to handle sensitive and confidential information in compliance with HIPAA.
• High School Graduate or equivalent.

Preferred Qualifications

• Knowledge of medical terminology.
• 1+ year of medical front office experience.
• Basic Life Support - CPR Certification (RQI Resuscitation Quality Improvement).

Benefits & Perks

• Benefits from Day One: Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development opportunities
• Whole Person Well-being Resources including Mental Health support
• Pet Benefits
• Compensation: $15.69 - $25.10 per hour
• Work Shift: Day (United States of America)