Service Engineer

Position Overview

Technical Solutions Inc. is currently seeking a Service Engineer on behalf of our client, a manufacturer with facilities in the Pittsburgh area. In this role you will provide technical support to customers including initial problem assessment, diagnosis, troubleshooting, customer service and resolution in the industrial automation field. The role involves phone support, training and will require periodic customer-site field service and sales along with trade show participation and other promotional efforts.

Key Responsibilities

• Technical service on our product
• In-house and on-site training of customers
• Technical service & support by phone or customer site
• Detailed documentation of customer issues
• Representative and internal staff training
• Expand technical service department
• Field sales calls with our representatives
• Travel with demo vehicle
• Trade show setup and attendance
• Application support and proposals
• Amount of travel: Approx. 25% (Mostly air travel, plus occasional international travel)

Required Qualifications

• Educated to degree level or equivalent in a technical/electrical field
• Strong customer service skills
• Good working knowledge of Microsoft Office
• Two (2) to four (4) years' experience within a technical support role, diagnosing and resolving technical problems in the industrial automation field
• Excellent verbal and written communication skills
• Strong analytical & technical skills
• Well organized and self-motivated
• Able to prioritize a high workload
• Flexible and supportive approach to team work
• Articulate, well-presented and comfortable in front of customers
• Spanish is a plus