Telecommunications Technician - FT - Day Shift

HOURLY RANGE: $30.68 - $36.89

Position Overview

DISTINGUISHING FEATURES OF THE CLASS: The role involves performing skilled work in the installation, operation, testing, repair, and maintenance of a telephone system at Erie County Medical Center Corporation. The incumbent is responsible for modifications, moves, changes, and installations of telephone services in accordance with standard industry practices, working under the general supervision of the Telecommunications Manager and supervising vendors as needed. Additional related work is performed as required.

Key Responsibilities

• Performs moves, changes, and additions/installations to the telephone system.
• Submits updates and changes to the telephone directory.
• Responds to installation and repair requests; performs troubleshooting procedures and remedial actions.
• Maintains, repairs, and installs telephones, key systems, voice and data systems (VoIP), switches (PBX), wire, cable, jacks, circuits, and telephone apparatus.
• Programs PBX switches and key systems for moves, changes, and additions.
• Implements communications software changes to computer-controlled switching systems.
• Performs scheduled preventative maintenance and testing on lines, trunks, switches, circuits, etc.
• Documents the telephone system by labeling and routing equipment; creates configuration diagrams and specifications.
• Assists in planning moves, changes, and additions to the telephone system.
• Ensures correct moves, changes, and additions are reflected in telephone bills.
• Assists in ordering and maintaining inventory of telephone lines, equipment, and software; returns defective equipment.
• Maintains a database of telecommunications inventory.

Required Qualifications

• Good knowledge of the design, installation, maintenance, and repair of modern telecommunication systems.
• Familiarity with tools, testing equipment, procedures, devices, and equipment used in telecommunications.
• Ability to perform installations, changes, and moves to telephone systems.
• Ability to read and interpret technical manuals, specifications, diagrams, drawings, and blueprints.
• Effective communication skills, both orally and in writing.
• Ability to establish and maintain effective working relationships with a diverse constituency.
• Proficiency in utilizing various electronic software applications.
• Mechanical aptitude and manual dexterity.
• Sound professional judgment.
• Capability of performing the essential functions of the position with or without reasonable accommodation.

Minimum Qualifications

• Graduation from a regionally accredited or New York State registered college or university with sixty (60) semester credit hours and three (3) years of experience in the installation, repair, and maintenance of an enterprise-wide telecommunications system; or
• Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience in the installation, repair, and maintenance of an enterprise-wide telecommunications system; or
• An equivalent combination of training and experience as defined by the limits of the above options.

Note: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

@Approved by Erie County

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.