Audit Coordinator - Inbound / Outbound Call Center (Healthcare)

Position Overview

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations company that transforms operations for major industries. In our EXL Health division, we leverage human ingenuity, data, and advanced analytics to improve outcomes across the healthcare ecosystem. Join us as a Provider Relations Coordinator on our dynamic Pre-Audit Team. This fully remote role empowers you to manage provider communications, resolve inquiries efficiently, and uphold HIPAA and confidentiality regulations while contributing to our mission of transforming care delivery.

Key Responsibilities

• Manage inbound provider calls, log details, and resolve issues with efficiency and professionalism.
• Monitor and respond to internal and external emails within established service levels.
• Log and return voicemails promptly.
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
• Respond to chat inquiries from providers with clarity and accuracy.
• Escalate unresolved issues to management and follow up as needed.
• Communicate and report any workflow or system issues to leadership.
• Consistently meet quality and productivity standards.
• Uphold HIPAA and confidentiality regulations in all interactions.

Required Qualifications

• High school diploma or equivalent.
• Prior customer service or high-volume call center experience.
• Proficiency in Microsoft Office (Excel and Outlook).
• Ability to work in a high-volume, challenging environment with various software programs.
• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.

Preferred Qualifications

• Healthcare experience.

Benefits & Perks

• Join an exciting, fast-paced, and innovative environment with entrepreneurial professionals.
• Collaborate with experienced, world-class healthcare consultants from day one.
• Gain valuable exposure to multiple facets of the healthcare industry and enhance teamwork and time management skills.
• Benefit from robust guidance and mentoring programs, paving the way for professional growth and career development, including compensation packages with bonuses, benefits, and region-specific rewards.
• Base Salary Range Disclaimer: The base salary range represents the low and high end for this position. Actual salaries vary based on factors such as location and experience, and form part of EXL’s total compensation package.