Field Engineering Technician

Field Engineering Technician Job Description

This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for:

• Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment
• Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues.
• Delight clients with a friendly, quick and helpful experience.
• Make sure that client documentation is well maintained.
• Identify, communicate and mitigate potential risks.
• Submit Timesheets

Company Description

Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.

Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need.

We Tame Technology. So you don’t have to.