Bilingual Health Services Representative (Entry-Level)

About the position

We are recruiting for an entry-level Bilingual Health Services Representative. This role will coordinate information, services, and projects between departments. The position will also be responsible for supporting managers and clients in day-to-day activities. Recent college graduates and entry-level professionals are encouraged to apply!

Responsibilities

• Maintain rapport with customers, managers, and employees by arranging continuing contacts, researching and developing new services and methods, setting priorities, resolving problems
• Act as liaison between associates and consultants to assist with all enrollment and benefit questions
• Review enrollment systems and provide basic analysis for monthly reporting
• Maintain suggestion system by directing and controlling administrative technical aspects in accordance with management directives
• Accurately enroll associates into benefit plans in benefit administration/payroll and vendor systems
• Maintain all benefit enrollments and complete audits for proper invoicing by insurance carriers
• Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs
• Complete administrative projects by identifying and implementing new technology and resources, redesigning systems, recommending re-deployment of designated resources
• Provide support to Benefits and Workers Compensation/Safety teams
• Answer general enrollment questions for benefit-eligible associates as well as coordinate the enrollment process for status changes

Requirements

• Bachelor's degree: (Required)
• Communication: express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
• Organizing and planning: develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner
• Problem-solving: creatively develop new solutions to challenges or questions without being afraid to take strategic risks
• Social facility: comfortable meeting new people and building networks with people at all levels in an organization as well as interfacing with the public
• Flexibility: possess a high tolerance for ambiguity and the ability to change tasks or focus with short notice and frequency

Nice-to-haves

• Spanish & English Fluency (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance