Casino Marketing Manager

Position Overview

The Casino Marketing Manager will provide support to Casino Marketing Leadership and the entire Casino Marketing Team by assisting with key functions in the department such as reporting, coding, scheduling, tracking special events, ticketing, and approvals.

Responsibilities: Key Responsibilities

• Assist with departmental reporting to track host production, areas of opportunity, and overall revenue pacing
• Evaluate play and assist with discretionary comp decisions
• Assist with ticketed events, suites, and offer approvals
• Oversee departmental tracking of special events, citywide events, concerts, cabanas, transportation, and restaurant reservations
• Communicate with executives and supporting departments to gather or convey relevant information or ideas
• Ensure alignment between the various regional departments within Casino Marketing while managing requests, codings, special events, and other administrative functions
• Oversee Relationship Marketing team and manage goals, tracking, reporting, and incentive payments
• Gather information to prepare reports, manuals, agendas, or other project needs
• Look for opportunities to streamline and improve processes
• Assist with strategies to increase revenue for specific segments of customers
• Manage customer reinvestment based on established complimentary guidelines
• Collaborate with Casino Marketing Leadership and Casino Host Team on creative concepts for boutique events and marketing strategies
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Requirements: Required Qualifications

• High school diploma or equivalent required
• Two (2) years of experience in player development, casino marketing, or a similar role within the casino or hospitality industry
• Knowledge of casino marketing strategies and player segmentation
• Strong understanding of player behavior and preferences
• Excellent interpersonal and communication skills
• Proven ability to build and maintain relationships with high-value players
• Analytical mindset with the ability to use data to drive decision-making
• Proficient in using customer relationship management (CRM) software and other relevant marketing tools
• Experience in developing and implementing player development strategies
• Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
• Excellent relationship-building and customer service skills
• Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
• Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
• Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Ability to work in a fast-paced, busy, and somewhat stressful environment

Qualifications: Preferred Qualifications

• Cross-cultural experience preferred