Front Desk Hospitality Agent

Position Overview

At Sonder, as a Front Desk Hospitality Agent, you are the face of our unique properties and the first impression for our guests. You will guide guests through our innovative, technology‐rich experience from check-in to checkout, ensuring every interaction is seamless and memorable. Join us in revolutionizing hospitality and delivering exceptional guest service at our bespoke stays.

Key Responsibilities

• Greet and assist guests from the front desk, creating a welcoming first impression.
• Guide guests through the innovative Sonder app and self-service features to maximize their stay.
• Communicate effectively in-person and via digital channels to address guest needs and resolve issues.
• Ensure cleanliness, organization, and maintenance of guest-facing and back-of-house spaces.
• Support back-of-house operations, including housekeeping audits, inventory checks, and assisting with breakfast setup where applicable, ensuring adherence to HACCP guidelines.
• Assist market leadership with administrative tasks to drive continuous improvement in operations.

Required Qualifications

• Demonstrated experience in hotels, restaurants, or customer-facing hospitality/service roles.
• Personable, service-minded, and positive attitude with excellent communication skills.
• Excellent problem-solving skills and the ability to handle multiple digital and in-person interactions.
• Strong computer literacy with the ability to navigate multiple desktop and mobile applications.
• Flexibility to work evenings, weekends, and holidays; ability to stand for long periods and lift up to 50 pounds.
• Access to a reliable smartphone for work purposes; reliable transportation is required.

Preferred Qualifications

• Proficiency in languages other than English.
• Experience with digital and self-service guest technologies.
• Previous experience in fast-paced hospitality environments.

Benefits & Perks

• Hourly Pay Rate: $22.00 per hour plus benefits and perks.
• Competitive Compensation coupled with attractive employee travel perks at any Sonder location.
• Medical, dental, and vision insurance available where applicable.
• Flexible vacation, wellness and volunteering days, plus annual credits and discounts for stays at Sonder properties.
• Workplace flexibility for remote-specified positions.