Help Desk Analyst or Helpdesk Technician @ Houston, TX (Onsite)

Position Overview

Title: End User Support Specialist

Location:

Duration:

Key Responsibilities

• Image and complete computer builds, and finalize the installation to the business core load specification as assigned.
• Receive materials, inventory systems and parts, and maintain accurate asset and inventory management records using approved procedures and work processes.
• Respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions related to computer systems, hardware, software, printers, and smart phones.
• Schedule and coordinate warranty repairs with service providers and internal clients.
• Train end-users on basic hardware and software operations.
• Ensure functioning anti-virus, anti-malware systems are installed/configured/updated properly.
• Perform end-user virmalware remediation.
• Recommend feasible system improvements to manager.
• Formulate recommendations for improvements within scope of assigned work proactively.
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager.
• Ensure effective utilization of business processes.

Required Qualifications

• High School diploma or equivalent.
• Demonstrated knowledge to configure and deploy computers, printers, storage, and other personal computer related devices.
• Ability to lift and move up to 50 pounds, occasionally.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in Microsoft Office.
• Availability to travel, domestically, less than 5%.

Preferred Qualifications

• Associate's degree in computer technology or related field, or equivalent via education and/or work experience.
• 1 year of related work experience.
• Help Desk experience or similar.
• Microsoft Windows operating systems proficiency.
• Experience with imaging software.
• Effective documentation skills.