Regional Technical Support

Key Responsibilities

• Deliver responsive technical support in person and remotely to maintain a reliable user experience.
• Manage and resolve service tickets within established timelines.
• Track and maintain office IT equipment and inventory.
• Assist with office technology setups, relocations, and upgrades.
• Provide input on process improvements and contribute to the implementation of new practices.
• Configure, install, and support computer hardware and related peripherals.
• Travel up to 30% as needed.
• Work a minimum of 3 days per week in the office, with flexibility for additional days depending on demand.

Required Qualifications

• 3+ years of relevant IT support experience.
• Strong knowledge of Microsoft Office Suite and legal-industry software such as NetDocuments.
• Solid understanding of local area networking, with hardware and software troubleshooting skills.
• Experience resolving issues with printers, copiers, and multifunction devices.
• Familiarity with mobile device support, especially iOS; MDM platform experience is a plus.
• Proven ability to provide effective end-user support and basic training.
• Bachelor’s degree in Information Technology, Information Systems, or a related field preferred.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.