Full Time Account Executive

At HUB

we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Your Responsibilities

The Employee Benefits Account Executive manages assigned book of business, develops client relationships and delivers to grow and retain clients. Alongside the Producer, the Account Executive is responsible for the development and implementation of the client's multi-year strategic plan. The Account Executive ensures HUB's clients have the support, tools and resources needed to effectively manage their health and welfare programs. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. Apprises clients of other HUB resources, carrier/vendor offerings and emerging industry trends.

Assists client with all billing issues including auditing and reconciliation.

Develops and communicates strategy for Market Analysis, analyzes Market Analysis results, reports to carrier partners/vendors and negotiates with carriers throughout the market analysis process.

Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.

Facilitates client introduction and coordinates with HUB Specialty Practice Teams.

Gathers data and prepare/conduct presentations (Renewal/OE/Post Renewal Debrief).

Leads implementation of new and renewal plans or programs.

Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.

Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance. Manages the enrollment process, meets with client and/or employees, completes employer group application.

Follows up with carrier on additional information needed and manages the implementation and maintenance of online enrollment systems.

including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives. Provides benchmarking/plan assessment data.

Provides feedback to sales, account management and marketing teams for future service enhancements.

QA Review on financial and communication materials prepared by team.

Responsible for strategic planning; including designing benefit program based on client objectives (Multi-Year Strategy, Compliance Calendar, Implementation Timelines).

Attends industry related continuing education training and courses.

Updates open enrollment packets including current benefits and rates for all lines of coverage, cobra administration forms, written plan documents and summary plan descriptions, on an annual basis for clients; Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures.

Performs other duties and projects as assigned.

Qualifications

• High School Diploma / GED; Life & Health insurance License
• ~ Experience in managing wellness programs within large accounts preferred
• ~ Experience in self-funded account management preferred

Computer skills: including Microsoft Office Suite, Outlook and agency management systems.

Ability: to effectively and professionally communicate orally and in writing with internal and external customers.

Work ability: effectively with insurance and service vendors to gain cooperation in meeting clients' needs.

Ability: to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

This position primarily involves remaining in a stationary position for the majority of the workday.

The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.

Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing y.