Systems Engineer II

Position Overview

Systems Engineer II/vCIO – Division: Managed IT Services, Branch: Stockton. Reports to the Managed IT Service Manager.
The Systems Engineer is responsible for maintaining and improving our internal IT infrastructure as well as providing technical assistance to team members and end users with system and network requests. The role focuses on systems support and requires a solid foundation in networking and security.

Key Responsibilities

• Provide support for Microsoft-related technologies including Windows Server 2016/2019, Exchange, SQL, and Microsoft 365 Administration.
• Utilize virtualization technologies (VMware and Hyper-V), along with Azure and AWS implementation experience.
• Maintain and support firewalls and remote access solutions such as SonicWall and NetExtender; manage 2FA using Duo, Google, or Microsoft; and configure networking devices (Unifi, HP, Cisco) with expertise in VLANs, DHCP, DNS, and network topology.
• Administer and maintain the remote monitoring and management system (RMM) by updating agent scripts, responding to alerts, monitoring dashboards, and performing periodic system reviews.
• Develop and document maintenance routines for all computer systems.
• Support WAN and LAN connectivity including routers, firewalls, and overall network security.
• Document all performed work as tickets and time entries in ConnectWise Manage PSA.
• Provide field service support for troubleshooting and ongoing hardware maintenance (Reliable transportation is required).
• Participate in refresh projects involving the replacement of hardware such as firewalls, network switches, access points, workstations, and servers.
• Collaborate within the team by accepting helpdesk escalations, escalating issues that cannot be resolved within agreed service levels, and documenting internal processes and procedures.
• Accurately record time and expenses as they occur.

Required Qualifications

• 10+ years’ experience with servers and virtualization technologies.
• Professional IT Certifications (e.g., Microsoft MCITP, MCSA, or MCSE) are required.
• Excellent interpersonal skills, including effective communication, active listening, and a strong customer-care mindset.
• Proven ability to engage with C-Level Management and contribute to the creation of business technology roadmaps.
• Capable of multi-tasking and adapting quickly to change while working in a fast-paced environment.
• Solid understanding of support tools, techniques, and the role of technology in delivering IT services.
• Proficient typing skills to ensure swift and accurate entry of service request details.
• Self-motivated with the ability to succeed in a dynamic work setting.