Client Service Agent

Position Overview

Client Service Agent at Connexions Inc. (CNX) – an appraisal management software providing fast, reliable, and cost-effective valuation services to the lending industry. CNX manages the full administration of the appraisal process, vendors, and quality control of policies. In this role, you will play a critical part in client retention by ensuring a smooth appraisal management process. Compensation: $45,000-$52,000. This is a full-time, business to business client service position (no sales).

Key Responsibilities

• Effectively handle client escalations by responding in a timely manner and following escalation procedures and chain of command.
• Sign up new broker user.
• Seek opportunities to introduce new ideas and improve processes.
• Schedule: Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required.

Required Qualifications

• Qualifications: Excellent communication skills – verbal and written fluency at a professional level.
• Education: Post-Secondary Education required.
• Experience Required: Experience handling client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners.
• Qualifications: Proficient computer skills including competency with MS Word, Excel and Outlook.
• Qualifications: Must have speedy and accurate typing skills, and be detail oriented.
• Qualifications: Demonstrates sound judgment and effective problem solving skills.
• Qualifications: Remains energized and focused in a fast-paced and evolving environment.

Preferred Qualifications

• Qualifications: Industry experience in any of the following is an asset: business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services.
• Qualifications: Industry knowledge is preferred but not mandatory.