Junior IT Desktop Support Technician

Desktop Support Technician

We are seeking a motivated and dependable Level 1 Desktop Support Technician to join our growing team in Leander, Texas. This fully onsite role is ideal for someone looking to begin or grow a career in IT support while working in a fast-paced, high-volume sales and call center environment within the precious metals industry.

The Desktop Support Technician will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and help maintain reliable IT operations across the organization. The ideal candidate is customer-service oriented, thrives in a fast-moving environment, and can effectively support users in a high-energy office setting.

Essential Duties and Responsibilities Include:

• Provide first-level technical support for desktops, laptops, printers, mobile devices, headsets, and peripherals
• Troubleshoot hardware, software, network connectivity, VoIP, and user access issues
• Install, configure, and maintain Windows and Mac based workstations and common business applications
• Support employees in a high-volume call center and sales environment with timely issue resolution
• Set up new employee equipment, user accounts, and system access
• Assist with password resets, email troubleshooting, Microsoft 365 support, and conferencing tools
• Respond to help desk tickets and document resolutions in the ticketing system
• Perform routine system updates, patches, and preventative maintenance
• Support conference room technology, phones, and office equipment as needed
• Escalate complex technical issues to senior IT staff when necessary
• Maintain professionalism and confidentiality while working in a security-conscious precious metals environment

Qualifications:

• High school diploma or equivalent: required
• Associate degree, technical certification, or coursework in Information Technology: preferred
• Basic understanding: of Windows operating systems, networking concepts, and computer hardware
• Strong tech troubleshooting and problem-solving skills:
• Excellent communication and customer service abilities:
• Ability to multitask and prioritize: in a fast-paced, high-volume office environment
• Reliable transportation: and ability to work fully onsite in Leander, TX

Preferred Skills:

• Experience: with Microsoft Teams, Slack, NetSuite, or HubSpot is a plus
• Familiarity: with Microsoft 365 and Active Directory preferred
• Experience supporting users: in a call center, sales, or customer service environment preferred
• Basic knowledge: of printers, scanners, VoIP phones, and office networking equipment
• CompTIA A+ certification: or willingness to obtain certification preferred

Physical Requirement:

• Ability to lift and move computer equipment up to 40 pounds
• Ability to sit, stand, bend, and walk throughout the workday

US Gold Bureau, Benefits and Perks:

Benefits:

• Medical, Dental, Vision, Life, STD, LTD

401k:

• 100% match, up to 3% of contribution
• 50% match for 4th and 5th % of contribution
• Fully vested upon enrollment

PTO:

• 3 weeks (15 business days) per year

Holidays:

• Up to 11 paid days per year

Events/Fun:

• Employee Appreciation and Recognition Events and Trips
• Monthly Social Squad Events
• Seasonal and holiday Events

REPORTS TO: IT Support

DEPARTMENT: IT/Dev

HOURS of WORK: M-F, 8:30 – 5:30, or as business needs

LOCATION: Onsite in Leander

TRAVEL: None to Minimal (local)

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person