Dispatcher/ Customer Service Greeter at Preflight Parking Atlanta, GA

Dispatcher/ Customer Service Greeter job at Preflight Parking. Atlanta, GA. Job Description

Job Description

This position in the PreFlight Airport Parking market is responsible for the coordination of shuttle bus rotation to and from the airport terminal and off airport parking location, greeting duties, and providing excellent customer service.

Depending on location, the position may be required to perform cross-functional duties as a bus driver and/or customer service representative.

Essential Responsibilities:

• Maintains proper shuttle bus rotation through radio dispatch communication with drivers.
• Provides a high level of customer service to all customers.
• Ensures inventory of operational supplies are at hand and informs manager if restock is needed.
• Keeps an accurate time log to monitor location/distance of buses and maintain consistent flow of buses based on schedules and breaks of drivers.
• Responds to customer needs in a professional and courteous manner.
• Ensures all paperwork is complete and equipment is operational.
• Communicates effectively with employees and customers in person, via phone and over the two- way radio.
• Operates and monitors facility security intercoms and surveillance monitors as applicable.
• Maintains a clean work area at all times.

Required Qualifications:

• HS Diploma or GED.
• Depending on location and/or position, a dispatcher may need to possess math skills sufficient to calculate time and/or money for the purposes of cross-functioning in a cashiering and/or customer service capacity.

Eligibility Requirements:

• You must be 21 years or older based on airport requirements.
• Must have unrestricted authorization to work in US.
• Must pass a math test as part of the selection process.
• Must be willing to comply with pre-employment screening including but not limited to a MVR test, drug testing, reference verification and background check.
• May be required to work in a large booth and/or small office and be exposed to weather elements in assisting customers on a daily basis through the assistance window or in an outside, uncovered parking lot.
• Must possess hearing and vision faculties sufficient to perform essential functions.
• If assisting as a shuttle bus driver, must be willing to take a physical as part of the selection process as required by state or airport regulations.
• Must be able to grasp, scoop, push and lift up to 50 pounds.
• Depending on location and/or position, a dispatcher may need to have a valid driver’s license for the purposes of cross-functioning in a driving capacity.

Desired Qualifications:

• Strong problem solving skills: Ability to think clearly and act quickly in emergencies while providing excellent customer service.
• Ability to operate and communicate clearly and concisely through a two-way radio system and also in person and by phone to coworkers, superiors and customers.
• Possess strong time management skills and ability to work in a fast-paced environment depending upon customer volume, shift, season, etc.
• Excellent dependability and time management skills.
• Strong customer focus and team-orientation.

Company Description

Preflight Airport Parking is an off-airport parking facility that has serviced the Atlanta airport for over 20 years. Our goal is to provide a clean, safe, and courteous parking experience for our customers.

Company Description

Preflight Airport Parking is an off-airport parking facility that has serviced the Atlanta airport for over 20 years. Our goal is to provide a clean, safe, and courteous parking experience for our customers.