ServiceNow Solutions Architect

Position Overview

GovCIO is currently hiring for ServiceNow Solutions Architect to support our client’s contract needs. This position is located within the United States and is a full remote opportunity.

Key Responsibilities

• Lead the architectural design and roadmap for the ServiceNow platform—including ITSM, ITOM, HRSD, SecOps, CMDB, and other modules.
• Translate business requirements into scalable and secure technical solutions aligned with enterprise standards.
• Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy.
• Establish and enforce platform governance, development standards, and best practices.
• Oversee the configuration, customization, and deployment of ServiceNow applications.
• Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines.
• Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives.
• Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks.
• Conduct platform performance reviews and ensure system reliability, scalability, and security.
• Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators.
• Stay updated on ServiceNow releases, new capabilities, and emerging platform best practices.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience) with 8+ years in the industry.
• 8 years of ServiceNow experience, with at least 3 years in an architectural or lead design role.
• Deep expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CMDB, HRSD, SecOps, among others.
• Strong understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), and integration frameworks.
• Experience with platform governance, solution review, and enterprise-scale implementations.
• Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools.
• Excellent documentation, communication, and stakeholder engagement skills.
• Clearance: Must be able to obtain and maintain a HUD Public Trust.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or progressing toward certification.
• Additional ServiceNow certifications such as CIS-ITSM, CIS-ITOM, CAD, or CSA.
• Experience in Agile methodologies, DevOps, and CI/CD pipelines for ServiceNow.
• Experience supporting federal or regulated environments (FISMA, FedRAMP, etc.).
• Experience optimizing performance and implementing enterprise-level workflows.

Benefits & Perks

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform with certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees
• Compensation: Posted Pay Range USD $120,000.00 - USD $165,000.00 /Yr.