Customer Support Sr. Specialist, Brand & Restaurant Recovery

Job Description

We are looking for a motivated and detail-oriented individual to join our team as a Customer Support Senior Specialist, Brand & Restaurant Recovery at Chick-fil-A. This individual should demonstrate a strong sense of customer service excellence, excellent communication skills, and the ability to work independently with minimal supervision. In this role, you will be responsible for the successful resolution of customer support inquiries, working collaboratively with internal teams to ensure customer satisfaction, and providing proactive support to manage customer relationships.In order to be successful in this role, you must possess a minimum of 2 years of customer service experience, a Bachelor’s degree in a related field, and excellent communication and problem-solving skills. Additionally, you must have a positive and professional attitude, be able to think quickly and effectively on your feet, and have a deep commitment to customer service excellence. If you are looking for an opportunity to make a real impact on the customer experience, then this is the role for you!

Responsibilities

• Provide excellent customer service and ensure customer satisfaction through successful resolution of customer inquiries.
• Collaborate with internal teams to ensure customer expectations are met.
• Provide proactive support to maintain customer relationships.
• Maintain a positive and professional attitude.
• Think quickly and effectively on your feet.
• Develop deep commitment to customer service excellence.
• Monitor customer feedback and take proactive steps to address issues.
• Manage customer data and records.
• Develop and implement strategies to improve customer service.
• Participate in customer service training and development initiatives.

Equal Opportunity Employer

Chick-fil-A is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.