Customer Service Representative

Position Overview

At OBE, we contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees and more than 80 manufacturing and distribution facilities worldwide, we pride ourselves on quality, innovation, and customer focus. As a Customer Service Representative, you will play a vital role in providing excellent service by documenting interactions, processing quotes and orders through data entry, and ensuring timely communication with our clients.

Key Responsibilities

• Maintain a broad knowledge of clients, products, and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed, and emailed quotes and orders in accordance with cut off times and other time constraints.
• Enter data from faxed, emailed, and phoned-in orders for production.
• Answer the phone in three rings or less and direct callers to the appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery dates and times.

Required Qualifications

• Must be at least 18 years of age.
• Must have 1-2 years of prior customer service experience.
• Must have computer experience with accuracy in numeric input.
• Must possess strong organizational and listening skills.
• Ability to read, understand, and communicate effectively.
• Ability to work independently, prioritize tasks under deadlines, and work overtime when required.

Benefits & Perks

• Benefits: industry competitive benefits at the lowest cost to the employee.
• Compensation: a pay-for-performance culture with potential for annual raises and bonuses.
• Work-life balance with PTO and holidays, including floating holidays you can choose.
• Training – we will equip you with the knowledge and skills you need to succeed.