Entry-Level IT Helpdesk Associate

Virginia Professional Group4 months ago
Franconia, VA, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

Our client, a well-known healthcare company with offices in Franconia, is seeking an Entry Level Computer Support Assistant to work alongside Help Desk Support Specialists. This role is essential in providing technical assistance for computer systems, hardware, and software, ensuring that user issues are resolved efficiently and professionally.

Key Responsibilities

  • Support Help Desk Support Specialists in resolving technical issues.
  • Answer queries related to computer systems, hardware, and software.
  • Address system and user issues in a timely and professional manner.
  • Assist in training users on basic system and computer functions.
  • Collaborate with the IT team to ensure smooth help desk operations.

Required Skills

customer service
technical assistance
computer hardware support
basic system training
software troubleshooting