Inside Sales and Customer Service Representative

Company Overview

Robbins Sports Surfaces is the premier supplier of high-performance maple and synthetic sports flooring systems to the NBA, WNBA, NCAA, arena, education, religious, and fitness markets. In more than 65 nations on six continents, athletes compete and practice on millions of square meters of Robbins’ sports surfaces. Professionals and amateurs alike know that when they play on a high performance Robbins system they’ll be able to play at peak levels, safely and comfortably.

Summary

The inside sales and customer support specialist will be responsible for ensuring the highest level of service and communication with customers, including authorized dealers, end users, and architects. Prepares quotations, coordinates shipments, and provides ongoing customer support.

The Inside Sales & Customer Support Specialist works closely with the National Sales Manager and Regional Sales Managers, along with Technical Service, Marketing, and Shipping.

Responsibilities

• Provide unmatched customer service to the dealer network as a primary representative of Robbins
• Provide all product quotations
• Enter all customer orders into BPCS
• Arrange delivery of materials to the jobsite based on customer schedules
• Invoice all materials and freight to customers
• Handle all customer warranties
• Handle sending of submittal samples to customers
• Track and update customer delivery dates weekly
• Participation in all customer service training opportunities
• Partner with the Regional Sales Manager to form a cohesive business unit
• Perform all other duties as required

Qualifications:

To perform this job successfully, individuals should possess the following:

• High level of self-motivation
• Excellent organizational skills
• Excellent communication skills, both written and verbal
• Empathetic and personable disposition
• Professionalism
• Commitment to continuous process improvement and ongoing education
• The inside sales and customer support specialist will be responsible for ensuring the highest level of service and communication with customers, including authorized dealers, end users, and architects. Prepares quotations, coordinates shipments, and provides ongoing customer support.
• The Inside Sales & Customer Support Specialist works closely with the National Sales Manager and Regional Sales Managers, along with Technical Service, Marketing, and Shipping.
• Additionally, incumbents must possess a good working knowledge of Microsoft Office applications, including Excel and Word. AS400 I Series and BPCS knowledge helpful.

Pay:

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location:

Work Location: In person