Technical Project Technician - T1

Position Overview

The Tier I Project Technician position is based in Nashville (In Office) and is a full time/exempt role reporting to the Project Manager. In this role you will be responsible for providing timely updates to clients and internal teams, troubleshooting a variety of platforms, communicating complex technical concepts in plain language, and assisting in the rollout of large-scale projects.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.

Key Responsibilities

• Provide timely and accurate updates to clients and the internal team on project status and issue resolution.
• Troubleshoot various platforms including Microsoft Windows (all versions), Mac OSX, Windows Server, SQL Server, MS Exchange, Active Directory, Terminal Services, Microsoft Azure, VMWare, Meraki, Cisco, Aruba, and more; including networking protocols such as VPN and TCP/IP.
• Communicate complex technical concepts in layman’s terms to customers both in person and over the phone.
• Assist in the rollout of large projects, including the installation of computers, servers, firewalls, switches, APs, and ensure adequate Wi-Fi coverage using network planning/tuning software.
• Utilize the organization’s monitoring software/hardware to maintain client systems and network infrastructure.
• Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with industry best practices and regulatory compliance requirements.
• Assess system performance, set up and monitor networks, systems, and peripherals; recommend and implement upgrades or improvements; and resolve system-related issues while offering technical assistance to users.
• Monitor performance and maintain the security of systems and LANs while working with multiple hardware and software platforms.
• Perform Disaster Recovery functions as required for supported end clients.
• Coordinate with Sales Staff, Management, and other technical teams on project planning and implementation.
• Conduct intensive research and project scoping to provide accurate task estimates, project summaries, and timeline considerations.

Required Qualifications

• Associate’s degree in a related field, or equivalent experience.
• 3+ years of experience providing technical support with a focus on networking and A/V equipment.
• Strong understanding of networking concepts and hardware, including routers, switches, firewalls, and access points.
• Experience with server installations, network migrations, and hardware upgrades.
• Familiarity with audio/visual equipment, including projectors, document cameras, and audio systems.
• Ability to configure and troubleshoot a variety of devices including computers, mobile devices, printers, and networking equipment.
• Strong troubleshooting skills with the ability to diagnose complex technical issues.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical clients.
• Detail-oriented with excellent documentation skills.
• Valid driver’s license and ability to travel to client sites, up to 4-5 days at a time.
• Ability to lift up to 50 pounds and work in tight spaces.
• Flexibility to work outside of normal business hours, including on-call rotations and overnight travel.
• Possession of relevant certifications such as CompTIA A+, Network+, and CCNA is a plus.

Key Competencies

• Strong problem-solving abilities with a proactive approach.
• Effective time management and task prioritization skills.
• High level of professionalism and customer service orientation.
• Ability to work well in both independent settings and team environments.