Multifamily Community Energy Advocate at PUSH Buffalo Buffalo, NY

Position Overview

PUSH Buffalo is seeking a Multifamily Community Energy Advocate to drive engagement with multifamily property owners, property managers and tenants through grassroots outreach efforts. This full-time, hourly non-exempt role reports directly to the Director of Community Energy (in tandem with the Director of Sustainability) and is based in Buffalo, NY. The position is eligible for a hybrid work schedule and is part of the PUSH Buffalo Staff Union.

Key Responsibilities

• Facilitate awareness of PUSH Green energy efficiency and renewable energy programs, including explaining program participation steps, financing options, benefits, and contractor responsibilities.
• Conduct 1-on-1 grassroots outreach through cold calling, door knocking, and community meetings to move people to action.
• Engage institutional, organizational, and government partners for program endorsement, sponsorship, and constituent aggregation opportunities.
• Implement local outreach campaigns including mailings, flyers, and organizing local events and workshops.
• Coordinate customer referral activities and peer-to-peer social marketing to drive program enrollment.
• Conduct joint meetings with outreach partners to introduce programs and encourage participation.
• Serve as the main contact for partner engagement with Community Preservation Corporation (CPC): Climate Friendly Homes Fund and complete monthly reporting requirements.
• Recruit customers from identified low-to-moderate income communities across Western New York, ensuring effective pre-qualification and screening for green efficiency programs.
• Collaborate on outreach campaigns, such as the Clean Heating and Cooling Communities initiative, in tandem with the WNY Clean Energy Hub and other partners.
• Follow up with prospects, maintain customer lists, and coordinate project management activities with contractors.
• Engage in continuous improvement of customer, contractor, and project management systems while maintaining up-to-date knowledge of energy efficiency and renewable energy technologies.
• Meet contract goals for outreach, marketing, and completed job deliverables while ensuring NYSERDA compliance for data entry, reporting, and communications.
• Attend trainings sponsored by NYSERDA and other partners, and complete reporting requirements from additional funders.
• Work both independently and collaboratively with contractors to convert customer leads into contracted jobs using effective sales strategies.
• Maintain regular communication with the PUSH Green team and actively participate in scheduled team meetings.
• Conduct independent research on technologies, local groups, and events to support program campaigns.
• Uphold PUSH core values: Member Involvement, Inclusiveness, Ownership, Results Oriented, Relevance, and Justice.
• Perform job duties in ways that promote and uphold the organization’s mission.

Required Qualifications

• High School Diploma, equivalency, or an equivalent combination of education and experience.
• A valid NYS driver's license with access to reliable private transportation.
• Excellent customer service skills along with strong time-management and organizational abilities.
• Working knowledge of Microsoft Office (Word, Excel, OneDrive) and Salesforce.
• Familiarity with web-based social networking and mobile software applications.
• Detail-oriented and self-directed with the ability to work independently.
• A proactive, creative, and flexible problem-solving attitude.
• Willingness to work evening and weekend hours as necessary.

Preferred Qualifications

• Previous direct experience in energy retrofit sales, marketing, installation work, or consulting within the energy retrofit industry.
• Building Performance Institute certification.
• Experience serving the needs of affordable multifamily properties.
• Project management skills with a basic understanding of multifamily construction and the ability to interpret construction specifications.
• Previous direct supervisory experience.
• Spanish language proficiency.

Benefits & Perks

• Compensation: $19.00–23.00 per hour starting salary (determined by education, experience, and skill level).
• Eligibility for a hybrid work schedule.
• Membership as part of the PUSH Buffalo Staff Union.
• Opportunities for training (including sessions sponsored by NYSERDA) and career advancement.