IT Support - Healthcare

IT Support | Healthcare

Join a midsized healthcare group as an onsite IT resource. You’ll manage daily support needs, maintain systems, and keep technology running seamlessly — all in a role that values independence and reliability.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware, software, and basic networking issues to minimize downtime.
• Handle device lifecycle tasks, including setup for new hires and secure recovery for departing users.
• Assist with new user onboarding, including hardware preparation and Active Directory account setup.
• Support IT initiatives such as workstation refreshes, EMR access setup, and network upgrades.
• Provide IT service management, project coordination, and vendor communication to ensure reliable technology delivery.
• Document configurations, procedures, and common fixes for internal knowledge sharing.
• Coordinate with vendors for hardware, software, and service needs.
• Partner with external IT teams to troubleshoot and resolve complex issues.

Key Qualifications

• 3+ years of IT support experience in a professional environment (healthcare experience preferred).
• Strong working knowledge of Windows OS, Office 365, and basic networking (TCP/IP, DNS, DHCP).
• Proven ability to diagnose and resolve hardware/software issues efficiently.
• Excellent communication and organizational skills.
• Bonus Experience: Familiarity with Windows Server administration, Group Policy, VMware/Hyper-V, backup systems, or scripting (PowerShell).

Preferred Certifications (not required)

CompTIA A+, Network+, ITIL, or Microsoft 365 Certified

Skills:

• Communication Skills
• Computer Workstations
• DHCP (Dynamic Host Configuration Protocol)
• DNS (Domain Name System)
• Desktop PC
• Electronic Medical Records
• Environmental Health
• Health Information Technology
• Healthcare
• IT Service Management (ITSM)
• Identify Issues
• Information Systems/Technology IS/IT Administration
• Laptop PC
• Microsoft Active Directory
• Microsoft Hyper-V
• Microsoft Windows NT Group Policy
• Microsoft Windows Operating System
• Microsoft Windows Server
• Microsoft Windows System Administration
• Network Configuration Management
• Onboarding
• Organizational Skills
• Peripheral Hardware
• Printers
• Problem Solving Skills
• Project/Program Coordination
• Scripting (Scripting Languages)
• Software Administration
• Systems Administration/Management
• Systems Maintenance
• TCP/IP (Transmission Control Protocol/Internet Protocol)
• Technical Delivery
• Technical Support
• VMWare
• Windows PowerShell

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