Associate, Fintech Implementation

Position Overview

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Backed by leading investors, Cross River is reshaping global finance and promoting financial inclusion.

Cross River Bank is seeking a motivated Associate Implementation Specialist to support the technical onboarding of fintech partners. This role involves working closely with senior implementation staff and fintech clients to ensure sandbox and production testing, proper API usage, and successful partner launch.

Key Responsibilities

• Assist fintech partners with sandbox and production testing, verifying API requests, responses, and configuration accuracy.
• Guide partners in the proper use of COS and ARIX API endpoints, including authentication, data formatting, and error resolution.
• Help triage and resolve integration issues, escalating to engineering teams when appropriate.
• Translate technical outcomes into clear updates for non-technical stakeholders, including onboarding managers and partner operations teams.
• Contribute to and maintain internal and external documentation on integration workflows and troubleshooting steps.
• Participate in cross-training initiatives to build internal understanding of systems and partner use cases.
• Support the implementation team in tracking onboarding status and meeting key integration milestones.

Required Qualifications

• Bachelor's degree in Computer Science, Business Information Systems, or a related field.
• 1-3 years of experience in fintech, technical support, or partner onboarding.
• Basic understanding of APIs and client-server integrations.
• Strong written and verbal communication skills with the ability to engage both technical engineers and business stakeholders.
• Highly organized with strong attention to detail and follow-through.

Preferred Qualifications

• Exposure to fintech integrations or financial API ecosystems.
• Familiarity with tools like Postman or API gateways.
• Eagerness to learn Cross River's internal platforms (COS and ARIX) and grow into more senior technical roles.
• Proficiency in SQL to query and analyze data across internal systems for troubleshooting and validation.

Compensation

Salary Range: $100,000.00 - $125,000.00