Americas HQ Business Operations Analyst - Full-time

Position Overview

Operations is a key part of our Americas Sales organization and is central to our ongoing transformation and growth. As an Operations Analyst, you will support the Americas Architecture team and help enable Cisco’s Architectures to evolve and succeed. In this critical role, you will gain valuable insights into what drives our Architectures and help shape Cisco’s future direction.

Key Responsibilities

• Provide New Year Readiness support for Americas Software and Services, assisting in preparations and process updates for the upcoming fiscal year.
• Support goaling, bookings, and pipeline reporting to ensure sales targets and progress are tracked accurately.
• Conduct sales data analysis and assist in the development of monthly business requirements documentation.
• Create and maintain dashboards and reporting tools (using platforms such as Centro, Salesforce, FinBI, and HANA) to deliver actionable business insights to sales and leadership teams.
• Collaborate with SW/Svcs leaders and cross-functional teams to develop, track, and report on key performance indicators (KPIs) and sales metrics.
• Support sales leaders with “run-the-business,” “report-the-business,” and “change-the-business” activities by providing data, reports, and operational assistance.
• Assist with compensation support activities to ensure accurate and timely processing.
• Help gather business requirements, create mockups, and contribute to quarterly and monthly business reviews.
• Participate in sales enablement activities and operational efficiency projects, working closely with various stakeholders.

Required Qualifications

• BA/BS degree
• 1-3 years of experience in a business analyst or related role
• Familiarity with Cisco Americas Sales hierarchy, forecasting, and reporting tools

Preferred Qualifications

• Experience working in cross-functional teams or on project-based initiatives
• Strong analytical and interpersonal communication skills
• Ability to translate complex data into clear, actionable insights
• Experience supporting or collaborating with field sales, architecture sales, engineering, or sales operations
• “Team first” mentality and commitment to shared goals

Benefits & Perks

• Compensation: Starting salary range of $92,000.00 to $123,800.00 with additional performance-based incentive opportunities for quota-based roles.
• Benefits: Competitive benefits including medical, dental, and vision insurance; a 401(k) plan with matching contributions; paid parental leave; short and long-term disability coverage; and basic life insurance.
• Paid Time Off: Includes 10 paid holidays, a floating holiday for non-exempt employees, a paid day for your birthday, a paid year-end shutdown, vacation time (16 days for non-exempt employees with accrual), flexible vacation for exempt employees, and sick time.
• Additional Perks: Eligibility for annual bonuses, potential grants of restricted stock units, volunteer days, and a unique time off program for employees in Illinois.