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  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
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    <strong>Helpdesk Technician I — Entry-Level IT Support</strong><br>
    A leading technology support company in Southfield, MI is seeking a Helpdesk Technician to provide end-user support via phone, email, or chat. The ideal candidate will have excellent communication skills and a strong customer service orientation. Responsibilities include resolving technical issues, tracking incidents, and providing support in various shifts. Fresh graduates are encouraged to apply, making this an ideal entry-level role that offers opportunities for growth and learning.
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  <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left: 20px; margin: 10px 0;">
    <li style="margin: 8px 0;">Provide end-user support via phone, email, or chat.</li>
    <li style="margin: 8px 0;">Resolve technical issues.</li>
    <li style="margin: 8px 0;">Track incidents.</li>
    <li style="margin: 8px 0;">Provide support in various shifts.</li>
  </ul>
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Helpdesk Technician — Entry-Level IT Support

Job Description

Position Overview

Key Responsibilities

Required Skills