Clinical Research CTMS Administrator (Hybrid)

Position Overview

The Clinical Research CTMS Administrator is responsible for managing all aspects of the Clinical Trial Management System (CTMS), ensuring the smooth execution of clinical trials across various sites. This role includes overseeing system upgrades, managing user access, developing training programs, and collaborating with multiple departments to ensure compliance and efficiency in clinical trial processes. The role works heavily with information technology during upgrades, change implementation, and on-going interface support.

Key Responsibilities

• Act as the primary CTMS resource for all departments including daily triage of support requests (35%)
• Resolve interface workqueue errors in collaboration with Research IT (15%)
• Collaborate with Finance, Pre-Award and Operations Specialists to ensure accurate invoicing and special payments (10%)
• Participate in strategic planning for system upgrades and financial data collection in collaboration with Finance, Operations, IT, and study teams (10%)
• Manage user access for employees (5%)
• Establish and enforce financial reporting policies, procedures, and best practices (5%)
• Oversee the build of clinical trial protocols in the CTMS throughout the study lifecycle (5%)
• Oversee the build and maintenance of financial budgets and pass-through payments for clinical study protocols (5%)
• Lead implementation of new interfaces or system upgrades and ensure end-to-end testing is completed (5%)
• Create and implement staff training plans and follow-up programs for system use (3%)
• Develop policies and procedures to ensure efficient CTMS management (2%)
• Perform routine on-call rotation which includes 24x7 phone coverage as needed
• Comply with all policies and standards and maintain Protected Health Information (PHI) safely and securely
• Perform other duties as assigned and refer to orientation documentation for specific responsibilities

Required Qualifications

• Bachelor's Degree in Health Care Administration, Nursing, Engineering, Computer Science, or Finance
• 3+ years of clinical research experience or clinical application system/engineering experience
• Required proficiency: Proven ability to work both independently and as part of a team
• Required proficiency: Ability to function independently in a fast-paced environment
• Required proficiency: Excellent problem-solving, organizational, and critical thinking skills
• Required proficiency: Ability to lead in projects or process development
• Required proficiency: Strong written and verbal communication skills
• Required proficiency: Strong skills in MS Office suite with emphasis on Excel

Preferred Qualifications

• Experience with project management
• Knowledge of CTMS administration (i.e., Velos eResearch, OnCore, Clinical Conductor, etc.) (Preferred proficiency)
• Working knowledge or ability to learn XML RPE and FTP integration interfaces (Preferred proficiency)
• Working knowledge of SQL (Preferred proficiency)
• CAHIMS (Preferred)