Program Support Assistant
United States Department of Veterans Affairs5 months ago
Louisville, Kentucky, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Key Responsibilities
- Collect, compile, and track data and statistical information to support program operations.
- Assist in the acquisition and development of program information and resource materials.
- Maintain a pleasant and helpful attitude when interacting with staff, veterans, and the public.
- Provide information and referrals between professional staff and veterans or caregivers.
- Process incoming and outgoing materials such as correspondence and reports.
- Compose non-technical correspondence and edit letters and reports for accuracy and completeness.
- Design, delegate, and monitor office procedures that support patient care.
- Serve as a primary timekeeper for select sections, establishing complex tours of duty for physicians.
- Conduct new employee service-specific orientation and brief service personnel on time, attendance, and leave requirements.
Required Qualifications
- U.S. Citizenship is required to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Ability to perform clerical and administrative support functions in an office setting.
- Skill in applying knowledge of policies and regulations related to patient care.
- Ability to gather, compile, and analyze data and prepare it in spreadsheet form.
- Strong communication skills, both telephonically and in person.
Preferred Qualifications
- Experience in a healthcare setting is preferred.
- Familiarity with the Privacy Act of 1974 and HIPAA regulations.
Benefits & Perks
- Comprehensive benefits package as a federal employee.
- Access to a range of benefits designed to support federal careers.
Required Skills
Communication Skills
Timekeeping
Administrative Support
Data Collection
Privacy Act Awareness
Data Compilation
Office Procedures
HIPAA Regulations