Medical Services Coordinator

Position Overview

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

Job Summary: The Medical Services Coordinator serves as a point of contact to coordinate medical care, support patients and psychiatric clinicians, and ensure quality customer service for both in-person and remote interactions.

Compensation: $18.00 - $19.00/hourly, plus quarterly bonus/incentive potential

Location: 6400 S Lewis Avenue, Tulsa, OK 74136

Key Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service by responding quickly and appropriately to patient needs and managing potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support quality patient care and clinician satisfaction.
• Assist psychiatric clinicians with patient care tasks including prior authorizations, lab orders, letters, records requests, and coordination of patient paperwork.
• Facilitate clear communication between patients, medical staff, and pharmacies, and manage phone systems for inquiries, medication questions, refills, and appointment changes.
• Ensure accuracy of patient pharmacy information by updating medical records and scanning hard copy correspondence into the EHR.
• Assist patients with telehealth access, Patient Portal issues, and troubleshoot technical or access concerns.
• Triage urgent patient requests and coordinate with appropriate departments for resolution.
• Coordinate external referrals for patient care as needed.
• Provide general clinician support by handling administrative tasks such as sending letters and faxes, and addressing additional patient questions.
• Aid psychiatric clinicians in the patient termination process including preparing termination letters and coordinating external referrals.

Required Qualifications

• Ability to multitask and prioritize duties to support a high-quality patient experience.
• Ability to work independently as well as part of a team.
• Strong written and verbal communication skills.
• Proficiency in Computer Software Applications (Microsoft Office & EMRs) and familiarity with HIPAA requirements.
• High School diploma or equivalent required.
• Exhibits ethical behavior, sound decision-making, and a growth mindset.
• Ability to perform essential physical functions (e.g., sitting, standing, walking, bending, and lifting up to 25 pounds).

Preferred Qualifications

• Associates or bachelor's degree preferred.
• 1+ years of experience in healthcare operations, customer service, or a related role.

Benefits & Perks

• Medical
• Dental
• Vision
• AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program