Cisco Webex CCE (W2 Only)

Job Posting

Dice is the leading career destination for tech experts at every stage of their careers. Our client, ASCII Group LLC, is seeking the following. Apply via Dice today!

• Client: TCS
• Title: Cisco Webex CCE
• Location: Woodland Hills, CA/ Remote
• Mode: W2
• Rate: $50/hr on W2
• Duration: 6 Months

Roles & Responsibilities:

• Design, deploy, and support Cisco Webex Contact Center Enterprise (CCE) solutions for enterprise contact centers
• Configure and manage SIP trunking for voice routing and PSTN integration
• Implement and maintain Webex Contact Center (WXCC) cloud-based contact center platforms
• Administer and troubleshoot Cisco Unified Communications Manager (CUCM) environments
• Manage centralized call routing using Cisco Unified Communications Manager Session Management Edition (CUCM SME)
• Configure and support voice gateways and session border controllers from **AudioCodes
• Monitor system performance, troubleshoot VoIP/call quality issues, and ensure high availability
• Collaborate with cross-functional teams to support global communication infrastructure
• Provide incident resolution, maintenance, and upgrades for contact center and voice platforms