IT Manager - Identity Access Management (IAM)

Position Overview

At Holiday Inn Club Vacations we believe in strengthening families by hiring people who exhibit courage, caring, and creativity. We are seeking a Manager of Identity and Access Management (IAM) to oversee the strategic direction, day-to-day operations, and continuous improvement of our identity governance and access control capabilities. In this technical, hands-on leadership role, you will ensure secure, compliant, and efficient access for employees, partners, and customers across enterprise and cloud environments while leading a team of IAM engineers and architects.

You will collaborate with cybersecurity, IT, HR, compliance, and business stakeholders to protect sensitive systems and data in a high-touch, guest-focused timeshare environment.

Key Responsibilities

• Develop and lead the execution of the organization's IAM strategy and roadmap in alignment with cybersecurity objectives and business needs.
• Manage IAM platforms and tools including user provisioning, role-based access control (RBAC), SSO, MFA, PAM, and identity lifecycle management.
• Supervise and mentor a team of IAM professionals, providing technical guidance and career development support.
• Oversee IAM operations including provisioning/deprovisioning processes, access reviews, and onboarding/offboarding workflows.
• Partner with stakeholders (e.g., HR, IT, Legal, Compliance) to ensure timely and secure access aligned with policy and regulatory requirements.
• Collaborate with architecture and engineering teams to integrate IAM controls into new applications and infrastructure projects.
• Ensure IAM processes support compliance with NIST CSF, PCI-DSS, GDPR, HIPAA and other regulations.
• Monitor the effectiveness of IAM solutions and lead efforts to optimize security, performance, and user experience.
• Manage vendor relationships for IAM tools, services, and support contracts.
• Develop and maintain IAM-related documentation including standards, procedures, and training materials.
• Serve as an escalation point for complex identity and access issues and incidents.

Required Qualifications

• Bachelor's or Master's degree in Cybersecurity, Information Technology, or a related field; or equivalent professional experience.
• 7+ years of progressive experience in identity and access management or cybersecurity, including 2+ years in a leadership role.
• Proven experience managing IAM technologies such as Azure AD, Okta, SailPoint, CyberArk, or Ping Identity.
• Strong understanding of identity governance, RBAC, authentication protocols (SAML, OAuth, OIDC), and directory services.
• Experience with IAM in cloud and hybrid environments (Azure, AWS, or GCP).
• Familiarity with security frameworks and compliance standards (e.g., NIST, ISO 27001, GDPR, PCI-DSS).
• Excellent leadership, team-building, project management, and stakeholder engagement skills.
• Strategic thinking with an analytical mindset to resolve complex IAM challenges, while maintaining operational excellence in a fast-paced environment.

Preferred Qualifications

• Certified Identity and Access Manager (CIAM)
• AWS Certified Security Specialty
• Microsoft SC-300
• Certified Information Security Manager (CISM)
• GIAC certifications (e.g., GSEC, GCIA, GCSA)
• CISSP or equivalent