Senior Wireless Sales Expert - Cincinnati, OH
Job Description
Position Overview
At Consumer Cellular we are redefining Retail! Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don't! This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship - can we call you our friend?
We are in the business of transforming the retail experience by doing things differently. Our team members are encouraged to build relationships with guests, and our team members love coming to work every day. If you do not believe us, stop by one of the stores and you will be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and receiving an unparalleled shopping experience.
Job Summary:
We are currently looking to build a team of incredible relationship builders, conversation havers, and wireless technology gurus. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Wireless Sales Expert is technology savvy, sales-focused, and laser-focused on guest satisfaction.Salary: $19-$22/hour plus uncapped commission
Schedule: Approximately 35 hours per week (modified full-time, ranging between 30 to 39 hours per week)
Key Responsibilities
- Brand Ambassador - While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work each day in such a way that it reflects our core value of Happy Employee - Happy Customer.
- Relationship Builder - You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.
- Product and Services Expert - You will receive world-class training on our products and services and be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as you would explain making a PB&J sandwich. You will also attend meetings, training sessions, and connections to ensure you have all the knowledge needed to take the best care of our guests.
- Obstacle Remover - You are a decision-maker, and you are great at it! You will be responsible for helping customers get everything they need, and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert who makes someone's day with your knowledge, skill, and solution-focused delivery.