Desktop Support Level 1

Solutions 4 Community Health (S4CH)

is seeking a full-time Desktop Support – Level 1.

• Job type: Full-time (35 hours per week)
• Location: New York, United States
• Compensation: $24.00 – $26.24 per hour

Essential Duties & Responsibilities

• Create, update, and close tickets following the Incident management workflow
• Configure and deploy new machines
• Provide off-site support on an as-needed basis
• Determine impact and urgency of an incident and support request to determine priority
• Escalate unresolved requests and incidents to higher tiers
• Maintain a record of knowledge/solutions within a structured knowledgebase
• Execute project tasks in a timely manner
• Maintain the IT equipment Master inventory
• Assist with login requests (add, changes & deletion)
• Troubleshoot technical issues within SRHC environment
• Conduct basic preventive maintenance of equipment.

Requirements

• Associate’s degree
• Valid active NYS driver’s license (subject to MVR check)
• 1-2 years direct relevant IT / Helpdesk experience

Benefits

S4CH offers competitive compensation and a comprehensive benefits package, including:

• Comprehensive medical, dental and vision insurance
• Life and disability coverage
• Retirement savings plan
• Commuter and transit benefits
• Employee assistance program (EAP) with access to confidential support and resources for personal and work-related issues
• Employee discount program for various products and services
• Provider incentive compensation program for quality and productivity
• Provider professional license, certification, and DEA fee reimbursement
• Opportunities for career advancement and professional development

About Solutions 4 Community Health (S4CH)

S4CH is a management services organization helping community health centers and other safety-net providers operate with greater clarity, efficiency, and impact. We bring strategy, operations, and technology together into a single platform to help teams spend less time navigating systems and more time improving care.

S4CH came out of the community health center world and knows what it takes to lead, grow, and sustain a mission-driven organization with limited resources. S4CH is led by a Board of Directors and a senior leadership team with a proven track record of building and scaling community health infrastructure. Collectively, our leadership has guided the growth of a community health center system into one of the largest FQHC networks in the United States and brings a firsthand understanding of the challenges and opportunities community health centers face every day.

Equal Employment Opportunity

S4CH provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Type

Job Type: Full-time

Pay

Pay: $24.00 - $26.24 per hour

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s)

• This position offers a salary range of $24.00 - $26.23 per hour, based on experience. Are you comfortable with this salary range?

Education

• Education: Associate (Required)

Experience

• Experience: IT/Helpdesk: 1 year (Required)

License/Certification

• License/Certification: NYS Driver's License (Required)

Ability to Relocate

• Ability to Relocate: Staten Island, NY 10301: Relocate before starting work (Required)

Willingness to travel

• Willingness to travel: 50% (Required)

Work Location

Work Location: Hybrid remote in Staten Island, NY 10301