Manager, Operations

Position Summary

The Operations Manager oversees daily operational functions of a behavioral health facility, ensuring efficient workflows, regulatory compliance, staff support, and high-quality service delivery. This role partners closely with clinical leadership, HR, finance, and compliance teams to support patient care while maintaining operational excellence.

Key Responsibilities

Operational Oversight

• Manage daily operations of the facility, including scheduling, staffing coverage, and workflow efficiency
• Ensure smooth coordination between clinical and administrative departments
• Identify operational gaps and implement process improvements

Regulatory Compliance

• Ensure compliance with state, federal, and accreditation standards (e.g., DCF, AHCA, Joint Commission, CARF)
• Support audits, surveys, and corrective action plans
• Maintain policies and procedures aligned with regulatory requirements

Staff Management & Support

• Supervise administrative and support staff
• Assist with onboarding, training coordination, and performance management
• Address employee concerns and support disciplinary processes in collaboration with HR

Financial & Administrative Management

• Monitor operational budgets and expenses
• Oversee billing workflows, documentation timeliness, and utilization management support
• Track productivity metrics and operational KPIs

Patient Experience

• Ensure a safe, therapeutic, and professional environment
• Address patient grievances and operational issues impacting care
• Support intake, admissions, and discharge coordination

Facilities & Safety

• Oversee facility maintenance, safety protocols, and emergency preparedness
• Ensure HIPAA compliance and secure handling of patient information

Reporting & Communication

• Prepare operational reports for leadership
• Communicate operational updates and initiatives to staff
• Participate in leadership and quality improvement meetings

Qualifications

• Bachelor’s degree in healthcare administration, business, psychology, or related field (Master’s preferred)
• 3–5 years of experience in healthcare or behavioral health operations
• Knowledge of behavioral health regulations and compliance standards
• Strong leadership, problem-solving, and organizational skills
• Experience with EHR systems and healthcare operations

Skills & Competencies

• Operational and process improvement
• Regulatory compliance
• Staff supervision and collaboration
• Conflict resolution
• Data analysis and reporting
• Excellent communication skills