Collector Insurance Specialist

Position Overview

Join the team at American Collectors Insurance as a Collector Insurance Specialist. In this role, you will work directly with policy holders, agents, and brokers—providing exceptional customer service while upholding our underwriting integrity. Whether working in‐office, hybrid, or fully remote from anywhere in the continental US, you will help “Embrace, Protect, and Expand the Collector Community.”

Key Responsibilities

• Communicate with policy holders, agents, and brokers via phone and email for new and existing business.
• Maintain underwriting integrity by adhering to company standards and guidelines.
• Conduct risk analysis and evaluate the underwriting quality of applicants.
• Quote, bind new business, and process/close sales while making changes to in-force policies.
• Handle inbound calls and make outbound follow-up calls as needed to address customer inquiries.
• Establish and maintain strong relationships with customers and brokers.
• Complete necessary documentation promptly and adhere to underwriting compliance and service standards.
• Meet all production goals and escalate complex risks to Senior Underwriters for further review.

Required Qualifications

• Prior insurance sales experience
• Active Property & Casualty or Personal Lines producer license
• Experience with CRM systems
• Strong critical thinking skills with the ability to analyze information in line with our risk appetite
• Excellent verbal and written communication skills
• Ability to work independently as part of a virtual team in a fast-paced environment
• Customer-focused with a strong quality orientation

Preferred Qualifications

• At least 1 year of insurance experience
• 1 year of experience in insurance sales
• Experience working in a call center environment (remote or in-person)

Benefits & Perks

• Compensation: $50,000 - $55,000 per year (overtime eligible)
• Benefits: Health insurance (medical, dental, vision), flexible spending and health savings accounts, life insurance, retirement plan, 401(k), paid time off, referral program, and paid training.
• Weekly Schedule: 40-hour work week, Monday to Friday with rotating Saturday (approximately 1 every 4 weeks)
• Job Type: Full-time
• Work Location: Fully remote (office available in Cherry Hill, NJ for in-office or hybrid arrangements)