Customer Service Representative

Position Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Compensation: $17.50+/hr

Key Responsibilities

• Provide accurate and efficient member service via telephone, assuring high levels of member satisfaction and accurate record keeping of member accounts.
• Process financial transactions and provide members with account information.
• Assist with troubleshooting mobile banking issues.
• Contribute to sales goal attainment for departmental and organization goals by identifying and educating members on product and service needs through meaningful conversations.
• Provide members with unparalleled experiences and assist with meeting departmental as well as individual performance metrics.
• Assist members with card-specific needs, perform card maintenance and transactions, and help manage card disputes through proper investigation.
• Support fraud inquiry processes by recognizing and reporting fraudulent activity, performing account maintenance to reduce fraud exposure, and handling escalated member interactions.
• Mentor new hires during onboarding, assist peers with account-specific inquiries and escalated member concerns, and provide feedback and education on procedures and internal resources.

Required Qualifications

• Experience Required: 0-1 years of related experience
• Education: General and business knowledge equivalent to a high school diploma

Preferred Qualifications

• Ability to successfully recognize and offer sales opportunities
• Attention to detail and accuracy
• Excellent communication and interpersonal skills
• Familiarity with PCs and applicable software
• Thorough knowledge of credit union products, services, policies and procedures
• Effective knowledge, accountability, self-management, teamwork, leadership, and innovative problem-solving skills

Benefits & Perks

• Fantastic healthcare
• Paid benefits
• Opportunities for professional advancement
• Work-life balance