Help Desk Technician

Position Overview

We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Valley Stream, NY. You should have the ability to diagnose and resolve technical issues, both computer and network based, and document technical issues along with the resolution of tickets via our help desk ticketing system.

Key Responsibilities

• Provide support for both remote and on-site technical issues.
• Diagnose and resolve computer and network issues effectively.
• Document technical issues and resolutions via the help desk ticketing system.
• Troubleshoot networking and printing issues.
• Maintain excellent customer communication and service.

Required Qualifications

• Proven Help Desk experience supporting users on site and remotely.
• Experience with Windows 10, Windows 7, and Active Directory user administration.
• Strong skills in networking troubleshooting and resolving printing issues.
• Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• Familiarity with web browsers such as Chrome and Internet Explorer.

Preferred Qualifications

• Knowledge of ConnectWise Service Desk and ConnectWise Automate is a plus.